Introduction
Jomp Ltd ("JOMP", "we", "our", or "us") provides a technology platform that connects motorists requiring roadside assistance, recovery and vehicle support services with independent service providers.
This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you use our website, customer application, provider application and related services (collectively, the "Services").
Information We Collect
We may collect the following information:
- Name, email address and telephone number
- Account registration information
- Vehicle details including make, model and registration number
- Roadside assistance and recovery request information
- Payment and transaction information
- Provider profile and verification information
- Driving licence, insurance and qualification details where applicable
- Device identifiers, operating system and app usage information
- GPS and location information
- Communications made through the platform
Location Data
JOMP relies on location services to facilitate roadside assistance and vehicle recovery operations.
We may collect precise location information from customers requesting assistance and from service providers accepting and completing jobs. This information is used to locate motorists, dispatch nearby providers, provide estimated arrival times, enable navigation and improve service quality.
Depending on app permissions and applicable laws, location information may be collected while the app is active and, where necessary to support ongoing services, in the background.
How We Use Information
- Create and manage user accounts
- Connect motorists with roadside assistance providers
- Dispatch and manage service requests
- Provide real-time tracking and job status updates
- Process payments and refunds
- Verify provider identities and credentials
- Provide customer support
- Improve platform performance and reliability
- Prevent fraud, abuse and unauthorised activity
- Comply with legal and regulatory obligations
Information Sharing
To facilitate roadside assistance services, certain information is shared between customers and service providers.
Service providers may receive information necessary to perform a requested service, including customer contact details, vehicle information, service request details and location data.
Customers may receive provider information including business name, operator details, estimated arrival information and job status updates.
We may also share information with payment processors, cloud hosting providers, analytics providers, customer support providers and legal authorities where required by law.
Payments
Payments made through the platform may be processed by third-party payment service providers. JOMP does not store complete payment card details on its own systems.
Communications
We may retain communications made through the platform, including customer support requests, service-related messages and notifications, to assist with service delivery, dispute resolution, security and quality assurance.
Cookies and Analytics
Our website and applications may use cookies, analytics tools and similar technologies to understand usage patterns, improve performance and enhance the user experience.
Data Retention
We retain information only for as long as reasonably necessary to provide our Services, comply with legal obligations, resolve disputes and enforce our agreements.
Data Security
We implement technical, administrative and organisational measures designed to protect information from unauthorised access, loss, misuse, disclosure or alteration. However, no method of transmission or storage can be guaranteed to be completely secure.
Your Rights
Depending on your location and applicable data protection laws, you may have the right to:
- Access personal information we hold about you
- Request correction of inaccurate information
- Request deletion of personal information
- Object to or restrict certain processing activities
- Request transfer of your information where applicable
- Withdraw consent where processing relies on consent
Children's Privacy
The Services are intended for users aged 18 years or older. We do not knowingly collect personal information from children.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page and become effective upon publication.
Contact Us
If you have any questions regarding this Privacy Policy, please contact:
Jomp Ltd
128 City Road
London
United Kingdom
EC1V 2NX
Email: enquiries@jomp.app